Frequently Asked Questions


Account Management

Account Status

Not sure when your subscription expires? If your payment has been received? Click here to check your account status online! As always, if you do not find the information you are looking for, please contact us by e-mail.

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Billing/Payment

If you would like to pay your bill in full using your credit card, click here to go to our secure payment page. If you are having trouble submitting a payment online, please click here for help.

Payments may also be mailed to:

GOLF MAGAZINE Customer Service
PO Box 62120
Tampa, FL 33662-2120

You may also call 1-800-876-7726 if you prefer to pay over the phone.

If you would like to check your payment status, please click here.

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than two weeks since you remitted payment, please contact us by e-mail.

If you ordered through an agent (such as Publishers Clearing House or New Sub Services), please check with the agent to ensure that your order was received and processed. The agent will handle all customer service issues.

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Cancellation

You may cancel your subscription online by clicking here. You may also contact us by e-mail. We will promptly stop your service and issue a refund for any unmailed copies.

If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please ignore them. If you ordered through an agent (e.g., Publishers Clearing House or New Sub Services), you should also check with that agent to ensure that your cancellation request was received and processed.

If you require further assistance, please contact us by e-mail.

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Change of Address

US & Canadian subscribers:
You can quickly and easily change your address online by clicking here! You may also contact us by e-mail.

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Damaged Print Issues

If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact us by e-mail.

If this is an isolated event, you can report a damaged issue online by clicking here. Your subscription will be extended to make up for the damaged issue. If you would prefer to receive a replacement issue, please contact us by e-mail.

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Duplicate Subscriptions

If you are receiving duplicate copies of GOLF MAGAZINE, please click here to correct the problem. You may also contact us by e-mail.

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Late or Missed Print Issues

Factors that could delay delivery are severe weather or requests for unscented ads that take two to three days longer to produce.

If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to nonpayment. Click here to check the payment status on your account. Any outstanding balance on your account will be listed in the upper right hand corner of the page. If you would like to pay in full for your subscription, please click here to go to our secure payment page.

If none of these explanations apply, please click here to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact us by e-mail.

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Renewals

If you would like to renew your subscription, click here to go to our online renewal form. Your renewal order will be added to the end of your current subscription. If you would like to find out when your subscription expires, please click here.

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Contact Us

Contact Customer Service

Welcome to the GOLF MAGAZINE Help Desk!

Contact us at 1-877-604-6493 or click here
For inquiries regarding the digital edition please call 1-866-772-8792.

We hope that this information is helpful. If you have any questions regarding your subscription that are not addressed above, please contact us:

By E-mail

By Phone: 1-800-876-7726

By Mail:

GOLF MAGAZINE Customer Service
PO Box 62120
Tampa, FL 33662-2120

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Letters to the Editor

Please include your full name, address, and home telephone number, and contact us via email or U.S. mail. If published, letters may be edited for purposes of clarity or space.

Email:     golfletters@golf.com

US Mail: The Editor
               GOLF magazine
               225 Liberty Street
               New York, NY 10281-1008

 

 

 

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Digital Magazine

Desktop Support

Welcome to the GOLF MAGAZINE Help Desk!

Contact us at 1-877-604-6493 or click here
For inquiries regarding the digital edition please call 1-866-772-8792.

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Google Play Support

How do I setup my existing subscription on my Google Play device?

1. Go to the Google Play Store and find GOLF magazine.

2. Tap "Subscribe," and then choose "For current subscribers."

3. Enter your personal information and tap continue.

4. Verify your subscriber status by entering your address or account number and tap continue.

5. Agree to Google Play's Terms of Service and tap Accept & subscribe.

Please visit the Google Play Help Center for more information: http://support.google.com/googleplay You can contact Google Play customer service by clicking here.

My phone or tablet has an app called Market, not Google Play.

Android Market is now part of Google Play; however, if your phone is running below Android OS version 2.2 (Froyo), your device will not receive the update to Google Play and will remain on Android Market. Some devices that are running Android 2.2 and above may require an additional system update to get Google Play. If you're running Android 2.2 and above and still have the Android Market app installed, please contact the manufacturer.

Please visit the Google Play Help Center for more information: http://support.google.com/googleplay You can contact Google Play customer service by clicking here.

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iPad and iPhone Support

For the best app experience, please ensure that you have the most recent version of iOS and of the app. The app requires iOS6 or higher.

How do I setup my existing subscription on my iPad or iPhone?

1. Click here to establish your digital edition account. If you've already set up your digital edition account, proceed to step two.

2. Download and install the GOLF MAGAZINE iPad or iPhone app from the App Store.

3. The app will download to Newsstand, which is its own icon on the iOS desktop. Tap the Newsstand icon and the GOLF MAGAZINE app icon will be on the Newsstand shelf.

4. On iPad, tap the Sign In button on the upper left corner of the screen.
On iPhone, tap the Gear Icon on the upper right corner, then tap Sign In.

5. Enter your email address and the password you set up. Forgot your password? Click here.

6. Tap Library to view and download available issues.

I recently updated my app or purchased a new iPad or iPhone and cannot sign in.

If you subscribed via iTunes you do not have to sign in. You will have to restore your subscription with your Apple ID.

1. Tap the Library icon on the bottom of the screen.

2. Tap the Gear Icon on the upper right corner.

3. On iPad, select Restore All Purchases.
On iPhone, tap Preferences, then Restore All Purchases.

4. Tap Restore.

5. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.)

If you subscribed elsewhere, have a digital account, and cannot sign in, follow the troubleshooting points below.

Your username is the full email address you provided when your account was created.

Most login problems can easily be resolved by resetting your password. Reset it by tapping "Help" at the bottom of the screen. Then tap "Forgot Password".

When resetting your password a confirmation code will be emailed to you to be used in creating your new password.

Check your spam folder if you are not receiving your password reset email.

Passwords are case sensitive and cannot contain special characters.

Make sure it says SIGN OUT in the upper corner. If not, you will need to log in with your username and password to access your digital issues.

I downloaded the app but cannot locate it on my iPad or iPhone's desktop.

The GOLF MAGAZINE App downloads to Newsstand, which has its own icon on the iOS desktop. Tap the Newsstand icon and find the GOLF MAGAZINE App in the Newsstand shelf.

Issues that I purchased within the app say "buy" instead of "download".

If you have a digital account, you will have to sign into your account.

1. Tap the Library icon on the bottom of the screen.

2. On iPad, tap the Sign In button on the upper left corner. On iPhone, tap the Gear Icon on the upper right corner, then tap Sign In.

3. Enter your email address and password. (Forgot your password? Click here.)

4. Tap Sign In.

If you subscribed via iTunes, you will have to restore your subscription with your Apple ID.

1. Tap the Library icon on the bottom of the screen.

2. Tap the Gear Icon on the upper right corner.

3. On iPad, select Restore All Purchases. On iPhone, tap Preferences, then Restore All Purchases.

4. Tap Restore.

5. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.)

I have signed into the app or restored, but the app still says "buy" instead of "download" issues.

If your iPad or iPhone is running iOS7, follow these steps:

1. Double tap the round Home Button on the bottom front of your iPad or iPhone.

2. Close the app by swiping it upward.

3. Re-open the app.

If your iPad or iPhone is running iOS6 or below, follow these steps:

1. Double tap the round Home Button on the bottom front of your iPad or iPhone.

2. Tap and hold the app's icon until it wiggles.

3. Tap the red circle to close the app.

4. Re-open the app.

My digital edition issue is not downloading.

Make sure you are connected to a Wi-Fi network with active internet access.

Make sure your iPad or iPhone does not go to "sleep" while your issue is downloading.

Using your 3G, 4G, or LTE connection is not recommended.

Make sure that you have enough free storage space on your iPad or iPhone.

How do I delete an issue?

On iPad:

1. Tap the Library icon on the bottom of the screen.

2. Tap the Gear Icon on the upper right corner.

3. Tap Remove Issues.

4. Choose the issues you would like to delete and tap Remove.

On iPhone:

1. Tap the Library icon on the bottom of the screen.

2. Swipe from left to right over the issue you wish to delete.

3. Tap Remove.

How do I re-download an issue that was deleted?

In order to re-download a previously deleted issue, go to the Library and tap the download button (cloud icon) that appears under the cover.

How do I enable automatic downloads for my issues?

If your iPad or iPhone is running iOS7, follow these steps:

1. On your iPad or iPhone's home screen, tap Settings.

2. In the left navigation bar, tap General.

3. Tap Background App Refresh.

4. Find the magazine for which you would like to enable automatic downloads and slide its toggle switch so that it is green.

If your iPad or iPhone is running iOS6, follow these steps:

1. On your iPad or iPhone's home screen, tap Settings.

2. In the left navigation bar, tap Newsstand.

3. Find the magazine for which you would like to enable automatic downloads and slide its toggle switch so that it says ON.

I recently purchased a new iPad or iPhone. Are my issues still available to me?

Yes.

If you have a digital account, you will have to sign into your account.

1. Tap the Library icon on the bottom of the screen.

2. On iPad, tap the Sign In button on the upper left corner. On iPhone, tap the Gear Icon on the upper right corner, then tap Sign In.

3. Enter your email address and password. (Forgot your password? Click here. )

4. Tap Sign In.

If you subscribed via iTunes, you will have to restore your subscription with your Apple ID.

1. Tap the Library icon on the bottom of the screen.

2. Tap the Gear Icon on the upper right corner.

3. On iPad, select Restore All Purchases. On iPhone, tap Preferences, then Restore All Purchases.

4. Tap Restore.

5. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.)

I have a first generation iPad and cannot upgrade my app. What should I do?

Although you will be unable to update the app, you will continue to receive new issues on the previous version of the app. However, if you delete this version of the app, you will not be able to re-download it.

I forgot my iTunes password.

You can reset your iTunes password at appleid.apple.com.

My question is not listed.

Contact customer service by clicking here.

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Kindle Support

How do I setup my existing subscription on my Kindle Fire?

1. On your Kindle, go to the Amazon Newsstand and find GOLF MAGAZINE magazine.

2. Tap Verify your subscription.

3. Enter your account number, mailing address, or digital account login information.

4. Tap Verify.

You will now be able to view and download available issues.

GOLF MAGAZINE subscriptions cannot be setup on the first generation Kindle Fire.

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KOBO Support

How do I setup my existing subscription on Kobo?

Kobo is available on iOS, Android, Kobo branded devices, and on the web at Kobo.com.

1. Go to the Kobo Store on your iOS, Android, or Kobo device or on the web at Kobo.com.

2. Make sure that you're logged into your Kobo account.

3. Find GOLF MAGAZINE magazine.

4. Enter your GOLF MAGAZINE account number and click "Submit".

Find your account number on your magazine mailing label or by clicking here to log into GOLF MAGAZINE Customer Support with your email address and password.

For support call (855) 732-3662 from 8:00AM to 12:00AM EST or email help@kobobooks.com.

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NOOK Support

How do I setup my existing subscription on my NOOK?

1. Go to the NOOK™ store on BN.com or on your NOOK™ and find GOLF MAGAZINE. Using your BN.com account, order your NOOK™ subscription by tapping or clicking "Subscribe Now."

2. After you submit your NOOK subscription order, you will receive an email from Barnes & Noble with instructions on how to verify your subscription. Follow the instructions for print subscribers.

3. You will have 14 days to validate your subscription by entering your subscription account number. If you do not validate your subscription within 14 days, you will be charged for your NOOK order by Barnes & Noble.

I receive an error message on my NOOK that my account number is already in use.

Contact Customer Service at 866-772-8792.

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General Information

Back Issues

Back issues are not considered part of a subscription order. However, available back copies can be purchased from the following address below. Prices may vary, and the availability of an issue may differ according to consumer demand.

GOLF MAGAZINE Customer Service
Single Copy Desk
PO Box 62120
Tampa, FL 33662-2120

You can also call 1-800-274-6800 if you prefer to order by phone. All single copy orders must be paid at the time of order. You will need to provide the name of the magazine, exact cover date of the issue, and the number of copies you wish to order.

If you are ordering more than 10 copies of a back issue, please call to inquire about bulk discounts.

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Permission and Reprints

All requests to reprint articles from GOLF MAGAZINE must be sent to the following address:

Director of Rights and Permissions
Time Inc. Headquarters
225 Liberty Street
New York, NY 10281-1008

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Privacy

Click here to view GOLF MAGAZINE's privacy statement. This page will also offer you the opportunity to limit how your personal information is used.

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Temporarily Suspend Delivery

If you will be out of town for a while, or would like to temporarily stop your subscription for any reason, please click here. You may also contact us by e-mail.

 

 

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Promotions & Offers

Free Gifts

GOLF MAGAZINE regrets that free gifts are not automatically included with all subscription orders.

If your subscription order included a free gift, please note that gifts are usually sent upon receipt of payment. Once payment has been received, your free gift will be shipped. If you have already sent your payment, click here to see if the payment has been received and credited to your account. If you would like to pay in full with your credit card, please click here .

Delivery of the free gift promoted with your subscription usually takes six weeks after the receipt of the payment. If it has been six weeks, please contact us by e-mail.

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Sports Illustrated GOLF+ Digital Magazine

What is the Sports Illustrated GOLF+ Digital Magazine?

The Sports Illustrated GOLF+ Digital magazine is a FREE weekly digital magazine that delivers the best writers, sharpest commentary, and biggest stories in golf every Wednesday morning. Features include bold photography, exclusive player interviews, reviews of the hottest equipment and products, instruction videos from GOLF Magazine Top 100 Teachers, and more!

To access the SI GOLF + Digital magazine on your desktop click here.

To access the SI GOLF + Digital magazine on your iPad® and iPhone® click here.

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Subscriber's Automatic Renewal Program

"Subscriber's Automatic Renewal Program" is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices. You are always in control of your subscription and may cancel at any time and one of our representatives will be happy to assist you.

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Subscription

Gift Subscription

GOLF MAGAZINE makes a great gift.

Click here to go to the GOLF MAGAZINE's online gift page.

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GOLF MAGAZINE Subscription

Click here to go to the GOLF MAGAZINE's online order page.

For International Subscriptions: We currently accept international orders for this magazine online. Please click here to place your order at the Time Warner International Newsstand. If you live in the United States and would like to give a gift subscription to someone outside the US call 1-866-784-9815.

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Technical Problems

Cannot Accept Online Payment

There are two reasons we may not be able to accept your online payment:

We are unable to locate your account information. If we are unable to access your account, we cannot process your payment. Please click here for tips on locating your account.

You subscribed through an agent. If you ordered your subscription through a third party such as Publishers Clearing House or New Sub Services, the agent will handle all billing and customer service requests. Please pay the invoice you receive in the mail or contact the agent directly for more information.

Please contact us by e-mail if you require further assistance.

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Cannot Accept Online Renewal

There are two reasons we may not be able to accept your online renewal:

You are part of the Subscriber's Automatic Renewal Program, also known as, Preferred Member. This is a hassle-free subscription program in which we automatically continue your service without sending you renewal notices. Once you are in this program, there is no need for you to transmit renewal instructions either online or through the mail. Of course, you are always in control of your subscription and may cancel at any time.

You have not paid for your current subscription. We are unable to extend your subscription contract until we have received payment for your current service period. To check your payment status, please click here. You may also pay your bill online by clicking here .

Please contact us by e-mail if you require further assistance.

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No Active Subscription Found

This message indicates that, while we have your name on file, you are not currently receiving GOLF MAGAZINE. Your subscription may have expired or been canceled. To renew your subscription, please click here.

If you canceled your subscription, and would like to start receiving GOLF MAGAZINE again, please click here to use our online order form. You may also contact us by e-mail.

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Session has Expired Due to Inactivity

For your protection, your customer service session is automatically terminated if you do not respond for a period of time. Simply reconnect to GOLF MAGAZINE Subscription Services to continue working.

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Unable to Locate Account Information

It is important that you enter your name and address exactly as they appear on your mailing label. Please make sure you have not typed the letter "O" instead of the number "0" (zero) or the letter "L" instead of the number "1" (one).

If you have been unsuccessful in locating your account, please try using your account number instead. Your account number can be found on your mailing label as well as on all billing and renewal notices.

To find out how to locate your account number, please click here. If you are still unable to locate your account, please contact us by e-mail, so that we may assist you. We will be happy to verify your account number for future reference.

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Unable to Process Request

If we are unable to process your request, it may be because we were unable to locate your account information. Please click here for tips on locating your account.

If your account was successfully located, then please make sure you have completed all fields on the transaction form. If required fields are left blank, an error message will be displayed. Simply fill in the necessary fields and resubmit your request.

If you continue to receive error messages, then please contact us via e-mail so that we may better assist you. We apologize for this inconvenience.

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